Effective Date: 10th June, 2024
Last Updated: 23 January, 2025
This Cancellation and Refund Policy outlines the conditions under which users may request cancellations and refunds for services provided by Freizeit Media Private Limited.
- Cancellation Policy
– Cancellations are only allowed in cases of:
– Low-quality service delivery.
– Incorrect or misleading content published due to our fault.
– Technical errors preventing service execution.
– Cancellations must be requested within 7 days after content upload.
1.1 Automatic Cancellation (No Refund)
If a user submits content that includes vulgar, obscene, or prohibited material, the order will be automatically canceled without a refund.
- Refund Policy
– Refunds will be processed only under the following conditions:
– If the service was not delivered as per the agreed terms.
– If the content is incorrect due to our fault and cannot be rectified.
– If technical errors prevent service execution.
2.1 Non-Refundable Cases
– No refunds will be granted once the user has approved the content for upload.
– If the service is executed successfully as per user instructions, no refund will be provided.
– If cancellation is due to the user’s violation of content policies, no refund will be issued.
- Refund Process
– Users must apply for a refund by emailing info@freizeitmedia.com , stating the reason for the request.
– If the request is approved, the refund will be credited back to the user’s account within 7-10 business days.
- Contact Us
For cancellation and refund requests, contact:
Email: info@freizeitmedia.com